Frequently Asked Questions
FAQs
Everything you need to know about shopping with NatureScape Living.
1. Where do you ship?
NatureScape Living currently ships to locations available at checkout. Shipping availability may vary depending on the product and supplier.
2. How long does shipping take?
Orders are processed as quickly as possible. Delivery times vary based on the product, supplier, warehouse location, and destination. Estimated delivery information is provided whenever available, and tracking information will be sent once your order ships.
3. Will my order arrive in one shipment?
Not always. Because we partner with multiple suppliers, items within the same order may arrive separately and on different days.
4. Do you offer free shipping?
Many products include free shipping, while others may have shipping charges depending on the item or destination. Shipping information is displayed during checkout whenever applicable.
5. What is your return policy?
We want you to shop with confidence. Please review our Return & Refund Policy for complete details regarding eligibility, timeframes, and product-specific conditions.
6. What should I do if my order arrives damaged?
Please contact us as soon as possible after delivery with photos of the damaged item and packaging. We'll work with you to help resolve the issue promptly.
7. Can I cancel or change my order?
If your order has not yet been processed, we may be able to assist with changes or cancellations. Please contact us as soon as possible after placing your order.
8. Do you offer custom outdoor structures?
Yes. Select outdoor structures and specialty products may be available with customization options depending on the supplier. Contact us for more information before placing your order.
9. How can I contact NatureScape Living?
Visit our Contact page or email us with any questions before or after your purchase. We're happy to help.
10. Why choose NatureScape Living?
NatureScape Living is built around the belief that outdoor spaces should be places of beauty, peace, and connection. We thoughtfully curate premium outdoor furnishings, garden features, structures, and décor to help you create a space you'll enjoy for years to come.
Still have questions?
We'd love to hear from you. Visit our Contact page, and we'll be happy to assist you.